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Frequently asked questions
What size do I need to order?
Our hats and headpieces are sized as 'one size' - unless stated otherwise, in the product description. Where they have a comb or hairband attachment, these will fit any head size. Hats that have a crown measurement are shown on a drop down menu under the product options, so please select the relevant size when ordering.
How long will my order take to arrive?
We endeavour to dispatch all orders and have them with you within 7 days(UK Mainland - for other zones please check ourdelivery information), but if an item is not in stock, then it will be made to order. Please therefore allow 4 - 6 weeks for delivery, to ensure you have your piece in good time for your big day.Please don't hesitate to let us know if you need an order sooner than we have stipulated on our delivery info, as we are always happy to assist with rush orders!
How can I be sure my order will arrive with me safely?
We are experts in safely packaging our creations, and offer free UK Mainland courier delivery as standard. Your purchase will be in safe hands.
I can't find the colour I need, I think I might need a customised piece. How do I go about this?
If you can't see a particular colour or style here, why not contact our Wiltshire studio to enquire about our couture made to order service?
We can colour match any outfit and use trims to compliment your look. Just contact our friendly team and we will be happy to help.